Privacy Policy
Below you can find our privacy policy and relevant contact details. Please keep in mind this is a small family run business with a website built and designed by ourselves not professionals so although we have completed it to our current best ability, we will always be looking to learn and improve.
- KSC Team.
Our commitment to Privacy
# Privacy Policy
Last updated: 02/02/2025
## Introduction
Keepsake Casts Ltd, trading as Keepsake Casts & Co ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our lifecasting services.
## Information We Collect
### Personal Information
We collect information that you voluntarily provide to us when:
- Making a booking or purchase
- Creating an account
- Signing up for our newsletter
- Contacting us
- Participating in promotions or surveys
This may include:
- Name and contact information
- Billing and payment details
- Medical information relevant to the casting process
- Photographs of your casts
- Age of children (if applicable for baby hand/foot casts)
- Special requirements or preferences
### Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Pages visited and interaction with our website
## How We Use Your Information
We use the collected information for:
- Processing your orders and bookings
- Communicating about your appointments
- Providing customer support
- Sending promotional materials (with your consent)
- Improving our services
- Ensuring safe casting procedures
- Maintaining our business records
- Complying with legal obligations
## Data Storage and Security
We implement appropriate security measures to protect your personal information, including:
- Secure SSL encryption
- Regular security assessments
- Limited staff access to personal data
- Secure physical storage of casting materials and records
- Regular data backup procedures
## Sharing Your Information
We may share your information with:
- Payment processors for secure transactions
- Professional advisers (lawyers, accountants, etc.)
- Service providers who assist our operations
- Law enforcement when required by law
We do not sell your personal information to third parties.
## Your Rights
Under data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request transfer of your information
- Withdraw consent for marketing communications
## Children's Privacy
We collect information about children only with parental consent and only when necessary for our lifecasting services. This information is handled with extra care and security.
## Cookies
Our website uses cookies to:
- Maintain your session
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookie settings through your browser.
## Marketing Communications
We will only send marketing communications if you have:
- Explicitly consented to receive them
- Previously purchased services from us
You can opt out at any time by:
- Clicking 'unsubscribe' in our emails
- Contacting us directly
- Updating your preferences in your account
## Data Retention
We retain your personal information for:
- As long as needed to provide services
- As required by law
- For legitimate business purposes
- Until you request deletion
## Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.
## Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
## International Data Transfers
If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
## Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Keepsake Casts Ltd
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone]
## Supervisory Authority
You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with the law:
Information Commissioner's Office
Website: www.ico.org.uk
## Company Information
Keepsake Casts Ltd
Trading as Keepsake Casts & Co
[Insert Company Registration Number]
[Insert Registered Address]